Cancellation & Refund Policy

1. The Golden Rule: Supplier Policies Apply

Every booking is ultimately governed by the cancellation rules of the supplier providing it — the airline's fare rules, the hotel's cancellation window, the cruise or activity operator's policy. These are stated on your quote and booking confirmation, because they differ by fare type, property and season. Where this page and a supplier's rule differ, the supplier's rule prevails for that component.

2. Flights

Airline tickets follow the fare rules of the booked class: refundable fares return the amount after the airline's cancellation charge, while many promotional/basic fares are non-refundable with only statutory taxes recoverable. Date changes attract the airline's change fee plus any fare difference. If the airline itself cancels the flight, you are entitled to the remedy under its policy — full refund or free rebooking — and we pursue it for you.

3. Holiday Packages

Package cancellation charges depend on how close to departure you cancel, because our suppliers' penalties increase as the date approaches. The exact slab for your trip is stated on your quote — as a general framework: cancellations well in advance (typically 30+ days) lose the least, mid-window cancellations (roughly 15–29 days) attract partial charges, and cancellations inside 7 days or no-shows are generally non-refundable. Peak-season bookings (festive weeks, Christmas–New Year) often carry stricter supplier terms, flagged on your quote.

4. Hotels

Hotels booked on flexible rates can usually be cancelled free until the property's stated deadline; non-refundable rates cannot. Your voucher states the applicable window. Early departures and unused nights are charged per the hotel's policy.

5. Visa Fees

Embassy/consulate fees and visa processing charges are non-refundable once an application is submitted — regardless of the visa decision or later trip cancellation. This is an embassy rule, not ours. If a visa is rejected, refundable components of the rest of the booking are refunded per their individual policies.

6. How to Cancel & Refund Timelines

To cancel, contact us by phone or email with your booking reference — cancellation takes effect from when we receive it in writing (email/WhatsApp), since supplier penalties are time-stamped. We file the refund with the supplier immediately.

Refunds reach us from airlines and hotels typically within 7–21 working days depending on the supplier, and we pass them to your original payment method within 7 working days of receipt. We keep you informed at each stage — you will never need to chase us for your own money.

7. Trip Changes Instead of Cancellation

Before cancelling, ask us about rescheduling — shifting dates often costs far less than cancelling and rebooking, and in many cases suppliers waive penalties for date moves we negotiate. This is where booking through a human desk earns its keep.